April 24, 2008
A Freshbooks Customer Tells Her Customer Support Story
Connie Crosby, a Freshbooks customer, tells about being provided with customer support on a weekend night by Saul Colt.
Freshbooks Founder Michael McDerment and Head of Magic Saul Colt talk about how they build teams of marketers, developers and managers to provide tech support to customers. Recorded at Third Tuesday Toronto.
Freshbooks’ founder Michael McDerment and Head of Magic Saul Colt say that having executives involved in customer support calls keeps them close to the customer. Recorded at Third Tuesday Toronto.
April 23, 2008
Interview with Blaine from Twitter
Recently the Silicon Valley Insider reported Blaine Cook, Lead Architect of Twitter has left Twitter. I interviewed Blaine at FOWA 2008 (as well as Leah Culver, Matt Mullenweg and the guys from Wufoo, amongst others) and I was taken aback by what a nice, down-to-earth guy Blaine is.
There is a bit of a brushfire burning in the blogosphere today about Blaine’s leaving Twitter. Some people are faulting him for Twitter’s spotty uptime, all I know is that I’ve noticed a pile of issues since he left.
In this interview we talk about scaling Twitter and the demands that come with that responsibility, among other things:
April 22, 2008
Got a poem about billing? Win a t-shirt
Got a poem about FreshBooks? If so, you’re not the only one.
Aaron started a thread in the forum this morning:
Time for a contest.
Write a poem on billing;
Win a free t-shirt.If I can come up with that rockin’ haiku in less than thirty seconds, I have full faith you can all do much, much better than me. So write me a poem on billing, and post it in the topic below. My favourite ones get FreshBooks t-shirts.
17 entries so far. Feel free to chime in!
April 21, 2008
FreshBooks in the Financial Post
FreshBooks got a nice mention in the Financial Post this weekend about how we’re helping to green businesses. There is more about our history in the article, but this is my favourite part:
Perhaps FreshBooks’ biggest environmental impact is the greening of other businesses in 100 countries. “We are empowering people to work from home or remote locations, so less travel is involved. The feedback we get on our blog, is ‘the best thing I’ve done to green my business is I’ve stopped driving to work.’ “
